Returns & Exchanges

HastakalaKart.com has a friendly return and exchange policy to ensure your online purchase is free of stress. We offer “Buyer Protection” for all our valued customers. We are with you before the purchase, at the time of purchase and after your purchase. We are not perfect but we have ensured hard that our return/exchange policies do not bring any ugly surprises to you post your purchase. However, we expect your understanding on the fact that every handicraft is being made using hands or certain tools. In order to avoid any dissatisfaction to our handicraft artists, we do not cover all aspects of return and exchange as you often see on other eCommerce portal.

Your handicrafts will be replaced only in case of product being received in damaged condition or product being received is entirely different from the one you placed as an order and  provided the problem has been been informed to the us via email ([email protected]) within 24 hrs after receipt of the product. Also note that the product will be considered for replacement only after you have received a confirmation from us by email.

We do not guarantee the Handicraft’s color bleeding.

We aim to keep every item on our website in stock. However, if there is an item which you purchased and then we realize this item is not available, we will promptly inform you within 2 working days of your purchase. You then have the option of substituting for another item confirming via email. Refund can be initiated in this case.

Product measurement

The Product measurement mentioned on the website is approximate and 95% to the accuracy. Please review our product specification to select best suited crafts for you. Due to the nature of different handwork and manual operation the given measurement may differ marginally.

Care instructions

Do not wash by applying any chemical to clean the handicrafts. Any liquid damage, chemical damage, mechanical damage etc won’t  be considered for warranty replacement or refund.

Colour display

We have done our best to display as accurately as possible the colors of the products shown on this Web site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.

FAQ’s worth reading : 

How to raise dispute for an order?

By sending email to [email protected] with images of broken/defective/damaged products within 24 hours of delivery. We need photos of the damaged/defective/different products received so that we can defend your dispute. Please mention your order number in the email.

After the review of your return request, you will receive an e-mail with instructions on resolution or return of your item. Please allow us three days to respond to your return request and provide instructions on returning your item. We recommend using an online traceable courier service for returning your items.

Who pays for the delivery charges for returning of products?

Our artisans work hard in order to manufacture the product. As such we are not keeping hefty margins and hence you would see genuine prices listed against the products. Our return policy covers only product base price, this means any return courier + shipping charge of replacement will be borne by the end customer. 

When will I be refunded?

We notified you that we do not entertain refund instead, on  successful return you can always choose a different product as replacement or the same product but different piece of same value. 

Disputes:

Disputes if any should be subject to Delhi Jurisdiction.

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

The Company reserves the right to amend and / alter any of the above terms and conditions at its sole discretion.

Policy in force date : 30th Sep 2019